Thank you for visiting When you visit and use any part of our website you are agreeing to our Terms and Conditions.

Information on our website

All material published on our website is provided for general information purposes only and if you need specific advice concerning the well-being of your dog, cat or any other animal we recommend that you obtain it from a qualified veterinary professional in connection with any particular query which you may have. The vets always know best!

We make every reasonable effort to ensure that information on our website is accurate and up-to-date, but we make no representations, warranties or guarantees (whether express or implied). Please note that this exception does not apply to information concerning goods for sale through our website. Please refer to our Conditions of Sale.

Information about Lakes Pet

Our website,, is owned and operated by K Pervaz who is trading who is a sole trader. Our trading address for general correspondence and returns, is: Lakes Pet, Spencer House, 17 Spencer Street, Carlisle, CA1 1BE.

We can be contacted by email on

Links to Other Websites

Any links to other websites on our website are for information only and do not imply any endorsement of the sites themselves or of those in control of them. Unless expressly stated, these sites are not under our control and we do not accept responsibility for their content or views.

Privacy Policy, Use of Cookies and Data Protection

Any and all personal information that we might gather will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 <>, and your rights and our obligations under that act. Use of our website is also governed by our Privacy and Cookies Policies. These policies are incorporated into these Terms and Conditions.

Conditions of sale

When placing an order through our website you agree to be bound by our Terms and Conditions, which includes our Conditions of Sale.

Description of Goods for Sale

Where appropriate, you may be required to select the required size, colour and number of the goods that you are purchasing.

We endeavour to ensure that all descriptions and graphical representations of the merchandise available from Lakes Pet match the actual products. However, please note:

  • Images of merchandise are for illustrative purposes only. There may be slight variations in colour between the image of a product on the website and the actual product sold due to differences in computer displays and lighting conditions.
  • There may be a slight difference in the dimensions provided in the description and the actual merchandise.


We cannot guarantee that all merchandise will be available. Stock level details may be provided on our website, however these are not updated in real time as our stock levels are affected by orders placed through other channels.


We make all reasonable efforts to ensure that all the prices shown on our website are accurate at the time of going online. We reserve the right to change prices and to add, alter or remove special offers as necessary. Changes in price will not affect any order that you have already placed.

When we process your order we check the prices are correct. In the unlikely event that we have shown incorrect pricing information, we will contact you by email before proceeding with your order to let you know of the mistake and to ask how you wish to proceed. We will give you the option to purchase the goods at the correct price or to cancel your order (or the specific item concerned). We won't process your order until you respond and if we do not receive a response from you within 7 days, we will cancel the order and notify you by email.

Photo consent

By sending us a photograph(s) to be placed in our Customer Photos gallery or other competitions, you give consent for Lakes Pet to use the photograph(s) on their website and in social media posts and campaigns. As pet lovers, we will only ever use photographs with the intention of showing pets in their best light, but we reserve the right to use any photographs sent to us as we see fit.

We assume that person(s) in the photograph has consented to Lakes Pet the photograph to be used. But the sender of the photograph(s) is ultimately responsible for this consent. The act of sending the photograph(s) to Lakes Pet gives implicit consent for everyone in the photograph.

Changes to Terms and Conditions

Lakes Pet may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of our website after the changes have been implemented therefore we advise you to check this page from time to time. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.