Lakes Pet respects your privacy and is committed to maintaining it. Lakes Pet complies with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept safe and secure and processed fairly and lawfully.

Lakes Pet does not disclose any information on its customer's to any third party on any occasion. The only party beyond this is the courier companies we use.

Lakes Pet will never send junk email to you. You will only ever be sent emails containing order information. We will only send you additional emails if you have opted to receive them and these emails will be promoting services and products offered by Lakes Pet or information and news about pets. Lakes Pet may occasionally send surveys to its entire database requesting feedback on our products and services.

The information we retain about our customers consists of the following:

  • Name and contact information (address, telephone number and email address)
  • Pet details
  • Order details
  • Information from customer surveys and competitions

Should you find any inaccuracies in the information we have on you, you can log-on and amend it yourself or alternatively let us know and we can amend it for you.

We do not hold any credit card details. Lakes Pet uses Stripe secure payment system to manage its online payment process. If a customer provides details to us over the phone, we securely dispose of (shred) credit card numbers to uphold our customer's security.