Delivery is FREE at Lakes Pet and are not included in the price of goods listed on our website.
We aim to dispatch all orders within 24 hours of receipt of the order and practically all orders received by 1pm are dispatched on the same day if item is made up and in stock. However, please allow up to 5 days for the order to be processed and delivered.
Our main couriers are APC Couriers who provide next day delivery, or DPD (we reserve the right to use other courier companies at our discretion). A tracking code will be provided once the order is ready to be dispatched. Your parcel will need to be signed for, or a card will be posted by the courier informing that the parcel needs to be collected from the nearest depot.
Delivery charges to Channel Islands and international locations will be given by a members of our order processing team once order has been placed and the FREE delivery offer may not be honourd if you reside in such locations. The Lakes Pet team will be in touch accordingly.
If we are not able to complete your order (e.g. if we have sold out) we will contact you as soon as possible so you can decide if you want to cancel, wait or choose an alternative item.
If you have any queries about delivery please email us at firstname.lastname@example.org referencing your order number as the subject